Terms and conditions

Galhardo Cloud is the trading name of João André Anica Galhardo, NIF 226271501, Travessa dos Fumeiros 16, 8800-665 Tavira, Portugal. E-mail: hello@galhardo.cloud. Phone: +351 961 800 221.

We provide design and development of websites and applications, process automation, systems integration, development and training of artificial-intelligence agents, and digital marketing with ad management. Each project is described in a proposal with scope, price, deadlines and payment terms.

Quotes are preceded by a free call of up to 30 minutes and a paid analysis. The analysis covers a review of the market, the existing systems and the business specifications, and ends in a document with a recommendation, a phased scope and a closed quote.

The analysis fee is communicated to the client before any payment and is paid before the analysis work starts. The analysis is delivered within the period stated in the reply to the request (normally up to 10 working days after payment).

If the client awards the proposed project, the fee paid for the analysis is deducted in full from the project price. If the client does not award the project, for whatever reason, the analysis fee is not refundable. The analysis document remains with the client, who may use it freely.

Proposals are valid for 30 days unless stated otherwise. A project is awarded by written acceptance (e-mail is sufficient) and payment of the first instalment. Changes to the scope after award are quoted separately and only carried out after acceptance.

Prices exclude VAT, which is added at the legal rate. Payment is made in instalments as set out in the proposal, by bank transfer or another method stated on the invoice. If payment is more than 15 days late we may suspend work until it is settled. Recurring services (maintenance, ad management) are invoiced monthly and can be cancelled with 30 days' notice, with no minimum term.

Hosting, domains, AI models, advertising platforms, invoicing services and other tools are contracted in the client's name and paid directly by the client unless agreed otherwise. We are not responsible for the availability, pricing or changes of third-party services, but we help migrate when needed.

Upon full payment, the client owns the code, content and configurations developed specifically for its project. We retain ownership of generic components, libraries and reusable know-how, which we license to the client without time limit. Unless agreed otherwise, websites we build carry a discreet “Built by Galhardo Cloud” mention in the footer linking to galhardo.cloud.

We treat all client business information we access as confidential. When we process personal data on the client's behalf we act as a processor under the GDPR and sign the corresponding data-processing agreement on request. Our privacy policy describes how data is processed on this website.

For 30 days after delivery of each phase we fix, free of charge, defects that prevent operation in line with the agreed scope. We do not guarantee commercial results (sales, bookings, search-engine positions). Our total liability for damages, whatever the cause, is limited to the amount paid by the client for the services concerned in the preceding 12 months.

The client may cancel a project at any time in writing. Work carried out to date and expenses incurred are due; instalments already paid for completed phases are not refundable. We may cancel if a client breach is not remedied within 15 days of notice.

An electronic complaints book (Livro de Reclamações) is available at livroreclamacoes.pt. In consumer disputes, the consumer may turn to an alternative dispute resolution body; the list is available at consumidor.gov.pt.

Portuguese law applies. The courts of the district of Faro have jurisdiction over any dispute, without prejudice to mandatory consumer-protection rules.